Privacy Policy

1. Introduction

HeyDogWalker ("we," "us," or "our") operates the website at heydogwalker.xyz. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By using HeyDogWalker, you agree to the collection and use of information in accordance with this policy. If you do not agree, please do not use our services.

2. Information We Collect

Information You Provide

• Account Information: Name, email address, phone number, business name, and zip code when you create an account.
• Business Profile: Bio, services offered, pricing, availability, and profile photos you add to your walker profile.
• Client Information: Pet names, breeds, care instructions, and contact details you store for your clients.
• Payment Information: Billing details processed securely through Stripe. We do not store your full credit card number.
• Communications: Messages you send through our platform, including booking requests and walk reports.

Information Collected Automatically

• Usage Data: Pages visited, features used, time spent on the platform, and referral sources.
• Device Information: Browser type, operating system, IP address, and device identifiers.
• Cookies: We use essential cookies for authentication and session management. No third-party advertising cookies are used.

3. How We Use Your Information

• Service Delivery: To operate your dog walking business tools, process bookings, and manage your client relationships.
• AI Processing: To power our AI receptionist and scheduling features. Your business data is processed by Anthropic's Claude AI to generate responses, walk reports, and business insights.
• Directory Listings: To display your business in our public walker directory so pet owners can find and book you.
• Analytics: To understand how our platform is used and to improve our services.
• Communications: To send booking confirmations, walk reports, review requests, and important service updates.
• Payment Processing: To process subscription payments and booking transactions through Stripe.

4. Third-Party Services

We share data with the following third-party services only as necessary to operate HeyDogWalker:

• Stripe — Payment processing. Stripe's privacy policy: stripe.com/privacy
• Anthropic (Claude AI) — AI-powered features including the AI receptionist, walk report generation, and business insights. Anthropic's privacy policy: anthropic.com/privacy
• Cloudflare — Content delivery, security, and media storage. Cloudflare's privacy policy: cloudflare.com/privacypolicy
• Google — Google review integration and maps. Google's privacy policy: policies.google.com/privacy

We do not sell your personal information to any third party.

5. Data Retention

We retain your account data for as long as your account is active. If you delete your account, we will remove your personal data within 30 days, except where we are required to retain it for legal or compliance purposes.

Booking records and financial transaction data may be retained for up to 7 years for tax and legal compliance.

6. Your Rights

Depending on your location, you may have the following rights:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data (subject to legal retention requirements).
• Portability: Request your data in a machine-readable format.
• Opt-Out: Unsubscribe from marketing communications at any time.

To exercise any of these rights, contact us at heydogwalker@polsia.app.

7. Data Security

We implement industry-standard security measures to protect your data:

• All data transmitted over HTTPS/TLS encryption.
• OAuth tokens and sensitive credentials encrypted at rest using AES-256-GCM.
• Database access restricted and monitored.
• Regular security reviews of our codebase and infrastructure.

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

8. Children's Privacy

HeyDogWalker is not intended for use by individuals under 18 years of age. We do not knowingly collect personal information from children. If you believe we have collected data from a minor, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date. Your continued use of HeyDogWalker after changes constitutes acceptance of the updated policy.

10. Contact Us

If you have questions about this Privacy Policy or how we handle your data:

• Email: heydogwalker@polsia.app
• Website: heydogwalker.xyz